Policies
{
1. No Cancellation Policy
All orders placed through MyUdyog are final. Cancellations are not accepted once an order has been confirmed and processed. Please ensure you review your order carefully before submitting.
2. Returns & Exchange Policy
We accept return and exchange requests under the following conditions:
- A 360 degree video of the received package being unboxed is mandatory for any return or exchange claim. Without this video, no return/exchange request will be entertained.
- The video must be recorded at the time of receiving the parcel and must clearly show the outer packaging before opening.
- Return/Exchange requests must be raised within 48 hours of delivery.
3. Refund Policy
All approved refunds will be credited to your MyUdyog Wallet. Refunds will not be processed to the original payment method. The wallet balance can be used for future orders.
4. Delivery Timeline
Standard delivery is expected within 15 business days from the date of order confirmation. Delivery timelines may vary based on your location and unforeseen circumstances such as public holidays or logistics delays.
5. Return & Exchange Shipping Cost
The shipping cost for returning or exchanging a product will be borne entirely by the reseller. MyUdyog will not reimburse shipping charges for returns or exchanges unless the product received was damaged.
6. Damaged Products
If a product is received in a damaged condition (supported by the mandatory 360 degree unboxing video), the shipping cost for the return will be refunded to your MyUdyog Wallet. The replacement or refund will be processed after verification of the claim.
7. Reseller Responsibility
As a reseller, you are responsible for the accuracy of the shipping address provided at the time of order. MyUdyog will not be liable for failed deliveries due to incorrect addresses.
}